Shipping & Orders FAQ
How long does processing take?
Hippy Mood Signature Collection, Cookies® Dispensary Selections & In-House Releases
Orders placed during business hours (Monday–Saturday) are typically processed and shipped the same day. Tracking information is sent once your order is dispatched.
Hippy Mood Lifestyle Collection
Orders are processed within 2–4 business days after purchase. Processing includes order verification, quality checks, and preparation for shipment.
How long does shipping take?
Signature Collection & Cookies® Dispensary Orders
Most U.S. nationwide orders arrive within 2–5 business days after shipment.
Lifestyle Collection Orders
Most U.S. nationwide orders arrive within 7–10 business days.
Estimated delivery times are shown at checkout and may vary slightly depending on carrier conditions.
Do you ship internationally?
Yes — we ship to select international destinations.
International Orders
Processing: 1–3 business days
Delivery: Typically 7–12 business days depending on destination and customs clearance.
Please note:
• International shipping rates are calculated at checkout
• Delivery times may vary due to customs or carrier conditions
• Customers are responsible for any customs duties, taxes, or import fees required by their country
Why do some items take longer to arrive?
Some pieces within our Lifestyle Collection are fulfilled through trusted production partners. This allows us to offer a wider variety of styles while maintaining quality and free U.S. shipping.
Because these items are prepared specifically for your order, they may require slightly longer processing compared to our in-house dispensary releases.
Is your in-house (Signature) collection shipped differently?
Yes. Our Hippy Mood Signature Collection and Cookies® Dispensary Selections are fulfilled directly from our store location.
Because these items are handled by our in-house team, they typically ship faster and may arrive sooner for U.S. customers.
Our Lifestyle Collection items are fulfilled through trusted partners to provide broader availability and expanded styles.
Will I receive tracking information?
Yes — once your order ships, you’ll receive a tracking number via email so you can follow your shipment every step of the way.
What if my order is delayed?
While most orders arrive within the estimated timeframe, occasional delays may occur due to high demand, seasonal volume, customs (for international orders), or carrier-related issues.
If you have any questions about your order, our support team is always here to help.
