Orders are typically processed within 2–4 business days after purchase. This includes order verification, quality inspection, and shipment preparation.

Most U.S. nationwide orders arrive within 5–8 business days after shipment, although delivery times may vary slightly depending on location, carrier conditions, and seasonal demand.

Estimated delivery times are displayed at checkout and may vary slightly depending on carrier conditions or seasonal demand.

Some items are fulfilled through trusted partners to provide broader availability and expanded styles.

Yes — we currently ship to select international destinations.

International Orders
Processing Time: 3–5 business days
Delivery Time: Typically 7–12 business days depending on destination, customs clearance, and local carrier operations.

International shipping rates are calculated at checkout based on your location and the products in your order.

Please note that international customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country. These charges are not included in your order total unless otherwise stated and are the responsibility of the customer.

Delivery times may vary due to customs processing, carrier delays, seasonal demand, or destination-specific shipping conditions.

While most orders arrive within the estimated timeframe, occasional delays may occur due to high demand, seasonal volume, customs processing for international orders, or carrier-related issues.

If you have any questions about your order, our support team is always here to help.

🔄 Return & Replacement Policy

We stand behind the quality of every Hippy Mood product.

This policy applies to the Hippy Mood Signature Collection, Cookies® Dispensary Selections & In-House Releases, and the Hippy Mood Lifestyle Collection.

We offer a 15-day replacement policy for any quality control issues or verified sizing defects.

If your item arrives damaged, misprinted, or has a manufacturing-related sizing issue, we will gladly reship a replacement at no additional cost.

Please contact our support team within 15 days of delivery with your order details and photos (if applicable), and we’ll make it right.

🚫 Please note: We do not offer refunds or returns for buyer’s remorse, fit preference, or incorrect size selection by the customer.

Yes — once your order ships, you’ll receive a tracking number via email so you can follow your shipment every step of the way.

✔ Est. 2018 • ✔ Built Inside Our Dispensary • ✔ Trusted Retail Brand Since 2019 • ✔ Not Affiliated With Other “Mood” Brands

Are there other “Mood” companies?
Yes — but this is the official Hippy Mood brand.

Our brand was built inside a real dispensary retail environment and has proudly served customers since 2018. We are not affiliated with any other “Mood” brands, copycats, or lookalike websites.

How can I tell I’m on the official Hippy Mood Merch website?
Always verify the URL before placing an order. Our official merch website is hippymoodmerch.com.

We also operate hippymood.com, which is dedicated to our dispensary and hemp-related products.

We do not operate under any other “Mood” websites.

If another website uses a similar name, unrealistic discounts, lacks a real brand presence, or is not connected to our official websites, it is not affiliated with Hippy Mood.

I ordered from another “Mood” company and never received my package. What should I do?
Please review your order confirmation email. If the order was not placed through hippymoodmerch.com, then it was not ordered from us.

We recommend contacting that company directly or reaching out to your payment provider for assistance.